An AI receptionist for HVAC companies, built for peak season
Call Rey answers your HVAC company’s phone when every tech is booked and the phone won’t stop. It asks the questions your dispatcher would, like system type, what’s happening and the address, quotes your diagnostic fee from your price list, and sends urgent no-heat or no-cool calls straight to you.
Why it matters
The first hot week of summer and the first cold snap bring more calls than an office can answer.
A homeowner without heat will book whoever answers first.
Calls Rey handles
- “My AC is blowing warm air.”
- “What do you charge for a service call?”
- “Can I get on the schedule for a tune-up?”
- “Do you install heat pumps?”
What Rey does for you
- Running todayAsks your intake questions and keeps every answer, even on a dropped call
- Running todayQuotes your diagnostic or service-call fee from your price list
- Running todayChecks the service address against your coverage area
- Running todayTransfers no-heat or no-cool emergencies to the on-call tech
- Building for launchBooks tune-ups and estimates on your calendar
- LaterMaintenance reminder texts to past customers, with consent
Good to know
- Rey doesn’t troubleshoot equipment over the phone. It gathers the details so your tech arrives ready.
- Spanish on every call is planned for launch. Today the agent passes Spanish speakers to a person.
Plan that usually fits
Pro or Business
Peak-season volume plus transfers. Business adds team roles for dispatchers.
Compare plans →Questions from hvac
What happens when all my techs are booked?
Rey still answers, takes the details and tells the caller someone will call back to schedule, so you keep the lead instead of losing it to voicemail.
Can it handle maintenance-plan members differently?
You can give Rey instructions for members, such as which number to transfer them to. Looking up a member record automatically needs a CRM connection, which comes later.
Also see
Stop sending callers to voicemail.
Join early access and we’ll reach out when there’s a spot. Or book a demo and hear the agent for yourself.